For a position in the IT department on campus. I really hope I can land this gig because fuck Walmart. I'm pretty sure I'll be able to do the work but I don't have any experience with Macs.
Position Summary:
The university is accepting applications for ResNet Computer Support Analysts on a regular basis. When an opening is available, your application will be considered in the candidate pool. This position provides computing support to EKU students (95%) and some faculty/staff (5%). This position is responsible for first- level problem determination, problem/incident recording, problem resolution, and problem escalation for ResNet support products and services. These products and services include the residential network, student-owned PC and Macintosh, ResNet-specific software, student e-mail accounts, registration of game consoles, STL cluster in Combs 230, and lobby computer clusters in the residence halls. Direct support for 3,200+ students connected to ResNet.
Strong customer service skills and willingness to learn new things. Knowledge of and familiarity with both PC and Mac environments, PC and Macintosh hardware/software knowledge, and basic networking skills in a TCP/IP environment, helpful.
tier1 tech support positions are pretty much all flowchart/KB-based type things, if you can demonstrate proficiency in that domain it should be enough to get you in. any knowledge/skills you have in addition to what the KB provides is just a bonus as far as employers are concerned, they're more worried about your being able to actually use the resources they provide for walking customers through technical issues.
in summary, your prospects are probably quite good
[quote name="Derek Waters"]tier1 tech support positions are pretty much all flowchart/KB-based type things, if you can demonstrate proficiency in that domain it should be enough to get you in. any knowledge/skills you have in addition to what the KB provides is just a bonus as far as employers are concerned, they're more worried about your being able to actually use the resources they provide for walking customers through technical issues.
in summary, your prospects are probably quite good [/quote]
I would also like to point out the ten dollar question; is this job better then the one he already has at walmart?
Good luck dudette, also learn how to control stress and emotions to kill someone!
I almost started laughing when they asked me the first question. "What is your favorite article of clothing and why?" what the fuck? They asked me a bunch of random questions like that. They didn't ask a single computer related question the whole time. I think I did really well though.
I worked there for two and half semesters and quit
after the first semester the boss hooked me up with a summer internship at her friends company. the internship turned into my second job that next fall semester. the stress of having two jobs during school was hard. that next spring i quit the school job to work at the other place.
i briefly considered applying at walmart when i first returned to massachusetts, it was a desperate time. but i did not and i'm sure i'm better off for it
wow i totally forgot about walmart days, well done on getting out of that shit for good
worked there 3 separate times between 2008 and 2011
i was supposed to transfer to the store here, i even met with a manager and did some paper work but they never gave me a start date. for like two months i was driving back home to work the weekend
. She is eating 88% of foods and I am paying 100% bill.
They asked me a bunch of random questions like that. They didn't ask a single computer related question the whole time. I think I did really well though.
